Healthcare Management Company Enhances Their VOIE Process

Challenge

The client is a healthcare management company with over 120 locations and over 11,000 employees. The company portfolio includes skilled nursing facilities, rehab facilities, and long-term care. The company utilizes a shared services model for HR and finance and had previously been managing all verifications of employment and income (VOEs and VOIs) in-house, and they use UKG Pro as their HCM platform.

The client estimated that they were completing hundreds of verifications a month in-house through the shared service center and were looking to offload the labor burden and create more consistency in the process.

Solution

In August of 2018, the client requested Vault Verify services to automate all VOEs and VOIs, including social services and government requests. The implementation began in short order and their go-live date was in September 2018.

During their first full year of operations, Vault Verify:

• Completed 3,716 total verifications for the client
• Saved the client approximately 929 hours of internal labor, representing a cost savings of $55,740 (based on $15 per verification)

From these early results, the program delivered instant ROI! Set-up is 100% free to clients, and there is no ongoing service or management fee for employers.

Results

Since implementation over six years ago, Vault Verify has completed over 31,000 verifications for the client, totaling 7,854 internal HR/Payroll labor hours and an estimated labor savings of $471,195 based on $15 per verification.

In addition, the client has benefitted from reduced data exposure and liability. Each year, over 550,000 employee records did not need to be shared to complete verifications, therefore that data was never at risk of exposure.

In April 2020, Vault transitioned the client to a real-time API with UKG Pro, which dramatically reduced their data footprint and risk of exposure while providing up-to-the-second accuracy of data.

The VOE/VOI service continues to exceed the client’s expectations and the HR department has indicated that they would recommend Vault Verify services to friends and colleagues.

(Results based on performance statistics from 9/12/2018 – 12/31/2024)