Podcast – “From Manual to Measurable: How UMMS Streamlined HR with RPI and Vault Verify”

Please follow this link to hear a RPI Tech Connect podcast episode from RPI Consultants, featuring Donny Phillips, Vault Verify’s Director of Partnerships. In the episode, Donny speaks with RPI’s Chris Arey and Rebecca Heilke, Director of HR Operations for the University of Maryland Medical System (UMMS). You will hear their successful VOIE service transition story directly from Rebecca!

Until 2025, UMMS had an inconsistent, time-consuming manual process for verifications, causing inefficiencies, process confusion, and a lack of metrics. Employee data was stored in two internal systems, creating further challenges. And shockingly, this description is of an already-outsourced HR service!

In March 2025, with the help of RPI Consultants, UMMS successfully integrated Vault Verify with its newly-implemented Infor CloudSuite ERP, creating a smart, API-driven solution that greatly reduced manual effort and internal verification-related interruptions and provided better visibility through a new, much-loved employer dashboard. And UMMS was surprised at how smooth and easy the implementation process was.

Whether you’re exploring ways to modernize HR operations or curious how UMMS made the leap from manual process to measurable impact, this conversation is a must-listen!